Ecole de Savignac >> Learning Avenue >> Formations proposées >> European Bachelor >> Programme et calendrier >> Hospitality Operations
Hospitality Operations
Aims
To enable students to :
Develop knowledge and understanding of the operations of the services of hospitality environments. This will include the subdivisions of accomodation management and front of house operations.
Content
By the aim of the module the students will be able to :
Understand the rôle and responsabilities of the industry in relation to its consumers
Examine the rôle of customer care within the hospitality industry
Apply the legislation to the provision of accomodation
Demonstrate an understanding of the rôle of technology within the hospitality industry
Classification of the lodging sector of the industry
Service operations characteristics
Service delivery ( reservations, reception)
Role and structure of the rooms division departments focusing on communication
Customer safety and security
Information technology and the rooms divvision
Pricing, tarifs and revenue
Legislation within the room division
Customer care, standards of performance
Total learned hours : 200
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